Return Policy

Return Policy 
Product can be returned within 5 Days in New and Unused Condition only. Customer must pay return shipping plus 25% restocking fee. The cost of the item minus the restocking fee is refunded once returned and product is determined to be in new and unused condition.

All returns require prior authorization. Returns must be authorized by DENTAMED USA within 5 days of date received by the customer. 
• Contact Customer Service for Return Authorization Number
• Returned products are subject to a 25% restocking charge
• All returned goods must have Return Authorization Number
• All returned goods must be shipped prepaid
• All authorized returns must be received by Manufacturer in original packaging, accessories, documentation and in original condition 
for credit considerations
• All outbound repair / warranty freight charges are the responsibly of the customer.
• No returns accepted after 10 days.
Special Orders:
• Special order items and custom made products are not returnable for credit
Minimum Orders:

Cancelled Orders 
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee will apply.